Privacy Policy (as at 1 September 2014)

Your privacy is our priority.

Terato Tech Sdn. Bhd. (Terato) aim to be transparent about how and why we use personal data we collect. This privacy policy explains how we process your personal data. In this privacy policy, the term ‘personal data’ and ‘information’ is used interchangeably.

What we collect?

  • Name, email address and other contact details; company’s name, position; company’s address, correspondence address and telephone number; and use of our website, blog and third parties’ social media platforms through Cookies.

Why we collect?

To further improve your experience on our website. When indicated your preferences through our website, Terato will use this information to personalise the website.

To minimise the risk of unauthorised access to your information, Terato use some of your information to authenticate your identity.

How we process?

Terato process your information in Malaysia. In certain instance, the information we collect may be processed in, transferred to, and/or stored at, a destination beyond Malaysia in which the local jurisdiction’s data protection laws may not provide reasonable adequate protection.

By providing information through our website, you agree to this processing, transfer and/or storage beyond Malaysia. As continuing compliance process, Terato aim to undertake practicable steps to ensure that information is treated securely and, in accordance with this privacy policy even when your information is processed in, transferred to, and/or stored at, a location beyond Malaysia.

How long we retain?

  • Terato will retain your contact details for marketing purposes provided that you have opted in for such purposes. Notify us to opt out any time to our Privacy Lead under the required heading: Opt-Out: support@terato.com

In the interest of audit trail and future regulatory investigation request for access (whenever applicable), we will keep your information for up to seven years. We will delete your information after that period.

Subject Access Request (SAR)

You can request details of information Terato retains by way of e-mail. Once requested, we will send you an application form; administrative charge for such request; and state clearly the requested personal data you intend to access. Once received, and if the request is reasonable, we endeavour to respond within 14 working days (excluded Gazetted State and Federal Holidays in Malaysia). We may reject the request if it’s vexatious and frivolous. To pursue SAR, you can e-mail with the required heading: SAR, addressed to our Privacy Lead at: support@terato.com

Opt-in and opt-out

When you choose to opt-in or opt-out by way of e-mail, it applies to the information stored about you on Terato website’s database.

Information security

Terato commend you to use complex password, secure password hint, keep the password private and secure and use a secure browser. We also recommend you to frequently change your password more than thrice yearly or once per quarter of the year.

Cookies

Terato deploys cookies and analytics. For more information about cookies, including how to change your browser settings and find and delete cookies on your hard drive, please retrieve: About Cookies

To opt-out of being tracked by Google Analytics and WordPress across all websites, please retrieve: Google Analytics Opt-out Browser Add-on and WordPress Privacy Policy 

Complaint

If you are distress with the way Terato process your personal information, you can channel complain to the Personal Data Protection Commissioner at: Jabatan Perlindungan Data Peribadi

If you wish to complain directly to us, you can email with the required heading: DP Complaint to our Privacy Lead at support@terato.com. Terato endeavour to respond within 14 working days (exclusive Gazetted State and Federal Holidays in Malaysia).

Policy review

This policy will be reviewed twice per year and the changes will be notified through Terato’s communications platform.

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